There are several avenues for students who are having problems with their online course(s) to receive help. While you are in your course, you can click on "Help" located in the upper navigation bar on each of the pages of your course. This will take you to a Blackboard Help page where you can receive detailed information about the page that is giving you problems. This Help page assists you in utilizing the features of the course contained on that page. The second avenue is to contact the Online Course Help Desk. TCL maintains an Online Course Help Desk to help students access their courses and resolve problems that they may encounter navigating within the course or using any of the tools provided in the course by their instructor.

The Online Course Help Desk is located in Building 1, Room 210 on the Beaufort Campus.

Online Course Help Desk hours are: Monday through Thursday, 8:00 AM to 8:00 PM and Friday, 8:00 AM to 4:30 PM

If you need assistance, you may visit the Online Course Help Desk in Building 1, Room 210 or contact the staff at 843-525-8344 or email them at helpdesk@tcl.edu. You may telephone outside the normal office hours and leave a voicemail message. If you leave a voicemail message or send an email; please give us your name, the time and date of your call, the course you are having trouble with, the nature of the problem, a telephone number, or email address where you can be reached, and the most convenient time to reach you.

Assistance with the academic content of the course is beyond the scope of the Online Course Help Desk function. If you are experiencing problems with the academic content of your course, you should contact your instructor.